Server asked me whether I wanted a medium or a dark roast for my flat white before making it, makes it, charges me extra for the roast type (no warning). I don't care about the extra 40p or whatever the charge was, but this should be illegal honestly.
February 2024
Very comfortable and friendly service. Opposite Harrods and doesn't look great from the outside but very nice
February 2024
Today was my second visit to cafe Nero and I must say that this will be my last visit. As soon as I entered it felt like a sauna. After placing my order I asked the gentleman who served me to turn down the heating. He seemed reluctant as he was wearing a t-shirt himself. There was no air circulation in the shop and I just... read full comment