Visited on Wednesday (Bromley Store) with an elderly friend with mobility issues. The staff were amazing Alessandro helped pick out trousers and offered to take the items to the still but we told him we needed a food item, He then went and found Emma in the food department who got the item for us . Old school service... read full comment
March 2025
Visited M and S in Bromley on Monday. The store looked lovely and the stock was varied and extensive. Over the vast sea of rails there were hardly any staff to ask for help. Eventually, items secured we went to the pay station. There was a bank of machines. No service, but one person ensuring the nonexistent queue went... read full comment
March 2025
Dear M&S Team, I would like to share my recent experience at your Bromley store. Yesterday, my friend and I visited to purchase a dress; however, the situation that unfolded was extremely unpleasant and left a bitter taste. We went to the ground floor, but the fitting room was closed, so we were directed to the first... read full comment
