The best experience I've had at a bank so far, the ladies at the reception and office especially were extremely helpful and were happy to help with anything.
August 2023
Put money into the money to pay into my account, machine jammed and took my money. Told the staff, gave me my money back but it was fake. Refused to give me back real money and stuff was extremely unhelpful
July 2023
Put money into the money to pay into my account, machine jammed and took my money. Told the staff, gave me my money back but it was fake. Refused to give me back real money and stuff was extremely unhelpful
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
