February 2024 by Ruth Elizabeth Hudson
Plain rude experience they didn?t resolve a problem that was their fault but instead made it out like it was my fault!
February 2024 by ?
Rude staff this afternoon
February 2024 by Sydia Grant
Angel Branch Racially profiling me unable to do his job unprofessional rude to customer has alot of attitude manager wasn't willing to address in the bank
February 2024 by Toril Sorensen
I?m really disgusted with the way I?m been treated by Santanders fraud/scam department. It all started a few months ago when they blocked me out from my own account. Called Santander and informed I have not been scammed by anyone and was advised the issue is with the back office and someone will call me. Unfortunately I missed the call and called back as requested. Again informed I have not been scammed by anyone and was told my account will be unblocked shortly. A few weeks later my account is still blocked. Call Santander again and was advising it?s still in the back office and someone will call me. A few months later and no calls from the back office the account is still blocked. Finally I get to speak with someone from the back office just to be told they still need to investigate further and requested a photo. Don?t know why they need to investigate further as I have informed them several times I have not been scammed. I was left for months with no access to my money and feel like I?m under investigation, like I have done something wrong. They are really wasting a lot of time on something completely genuine when they could have been investigated real scams/fraud. They unblocked so I can use my card but I?m still blocked from transferring money and again someone is going to call me. I?m fed up with going round in circles with Santander and feel like closing down my account and bank with someone else, like Halifax instead.
June 2023 by Matt Spiteri
Attended angel branch after having a a bad experience with the telephone banking the same day trying to sort my issue on the phone . Tyson Ats and Anisa were absolutely great dealing with my issue with minimal fuss and very professional dealing with my frustrationThanks guys
April 2023 by Trevor White
Not enough staff for the amount of people who need help, so customers get frustrated waiting, the staff get stressed, and the whole experience is unpleasant.
March 2023 by henry O Reilly
Went to Islington branch today. While I was still in the queue Tyson approached me to ask if he could help. He then sorted out my query and gave me excellent advice. A credit to Santander. Thanks alot Tyson.
February 2023 by Sue Kim
Most accomdating and efficient Santander bank branch especially for international students. Assistance from Ms. DeSantila made my day!
December 2022 by David Alberti
Their favourite sport is to block your account when you need it the most. And then take you through endless phone calls to the customer service to have it restored.
November 2022 by Adamo Foto
This is more similar to torture than it is to banking ?
October 2022 by Colleen Gallagher-Hill
fantastic staff, always helpful, polite and professional.
October 2022 by Michel Meyer
The worst client service I ever had at Santander bank (which is a great bank) but the branch manager who don?t know you, don?t ask for your account number, denying a letter to attest that you have an open account.It has been a very, very bad trip today going to My bank where the star isn?t the client, the manager is.
October 2022 by Isabel Fairless
Was waiting to speak to someone 3 people behind counter but no one told me there wasn't any one available
October 2022 by Jimmy Dean
Useless. This place is never open unless you are available at the crack of dawn. They changed their online opening hours on the same very day meaning I arrived dead on the new closing time for a gentleman at the door to have the most awkward way of telling me they are closed. I had to ask him what he was saying 3 times, at first I thought he was saying come in. Considering it?s now the queens funeral I am going to be late depositing money. Also meant I was stuck carrying around a grand in cash. Had this certain bank used any form of communication and perseverance this wouldn?t have happened. If you know you close early. Don?t wait until the same day to change the opening hours. Maybe get a closed sign on the door too as it?s apparently too difficult to shake your head and say ?closed?
September 2022 by Troll Lol
Useless. This place is never open unless you are available at the crack of dawn. They changed their online opening hours on the same very day meaning I arrived dead on the new closing time for a gentleman at the door to have the most awkward way of telling me they are closed. I had to ask him what he was saying 3 times, at first I thought he was saying come in. Considering it?s now the queens funeral I am going to be late depositing money. Also meant I was stuck carrying around a grand in cash. Had this certain bank used any form of communication and perseverance this wouldn?t have happened. If you know you close early. Don?t wait until the same day to change the opening hours. Maybe get a closed sign on the door too as it?s apparently too difficult to shake your head and say ?closed?