I asked rep Lilly to pay my credit card bill via a transaction in store. I made this very clear at the cash desk and repeated it several times so there could be no misunderstanding, only to find out days later that she did not pay it, and now my credit card bill is very late and could incur late fees.I made a complaint... read full comment
December 2023
Very poor customer service. The lady (shereene) who served me just now was pretty rude from begining to end, theres a pressing need to train the staff that serve customers.
August 2023
I love this toy shop very much and i would reccomend to anyone who loves cool toys! The staff are very friendly and the sevice is great!! I used to come here a lot each time I was around in Eastbourne to buy some vex robotics and meccano as i love building them!!! But after a while there became less and less of vex robotics... read full comment
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
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