Very friendly staff who were patient and helpful as I am not experienced with fragrances and was there to get a gift.\\n\\nWas able to find the perfect fragrance which was so nice I even got a bottle for myself.
April 2023
Brilliant service and knowledgeable friendly staff as expected.
March 2023
AVOID…. Worst customer service ever experienced .Placed an order for Valentine’s Day went to collect 2 days later to be told that order would not arrive until Valentine’s Day. 3 days later ! Website said guaranteed delivery before valentines Day.Perfume was in stock but refused to give me ?Told me to pay for it again... read full comment
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.
