August 2023 by Mayhem 74
Everything about them is great. They know their stuff on every level, they're full of good advice and suggestions and cater for the customer's needs not a sales statistic. I've never been disappointed.
August 2023 by Michael Garrett
Very friendly and knowledgeable staff. Got what I needed at a great price. I've shopped at various branches over the years which says it all.
July 2023 by Christopher Tilley
Any shop can sell electronics, the difference with Richer Sounds is that they listen to your needs and provide great advice on products that will meet them within your budget.Great products and great service. Highly recommended.
July 2023 by Daman Singh
I needed to buy a new large TV and a sound bar. The staff could not have been more helpful, and I came away having bought both products
May 2023 by Jake Cheeseman
Incredibly helpful and knowledgeable staff. No pressure at all to buy when you go in the shop, everyone who works their is a true audio enthusiast who knows their stuff. I won't buy A/V from anywhere else, long live Richer Sounds
May 2023 by Louise Rogers
I was going to buy my new TV and sound bar from a big department store - but did not really know what I was doing and I just got very general advice from them. Then I rang Richer Sounds and spoke to Geoff who was just phenomenal. There is nothing that man does not know about the products or options. He managed to get me a better product, price and the best ever advice. He could not do enough, spent ages with me, went off to check all the details and rang back exactly when he said he would - and then went on to arranged for Darren to come and fit and set up the TV - who was also fantastic and came over twice to help position the equipment for decorating and then come back to fit it all and get it up and running. And then Geoff followed up to make sure I was happy and it was all working. Just the best customer service ever. I did not ever feel to be made as clueless as I clearly am about all this, and I can not recommend the company or Geoff himself enough. Thank you so much.
April 2023 by robin bradshaw
I've been back and forth to Richer sounds a lot over the years. My most recent experience at the Brighton store, (now my local store) has been the best. Toby one of the team came to my house to go through our requirements ( you won't meet a nicer guy), and the Damien, the store manager, worked with me over several home trails of a streamers and speakers to get me happy. I have bought the Cambridge Audio streamer CXN2 after trailing a Blue sound Node first, and have bought a TV from them.I found the team, especially Damien, incredibly knowledgeable as well as patient, happy to spend time explaining the tech in each gizmo as well as giving me plenty of time at home to listen to various configurations. They've gone above and beyond. Rosie always good to talk to too.Shortly I'll be looking to upgrade my XD player and I know exactly where I'll come to for advice and for the purchase.thanks all! Rob
April 2023 by Abba Philips
Wonderful customer service from richer sounds brighton and customer support phone line! Had an issue with my Samsung TV which was less than a year old. Samsung refused to do a repair under warranty and ?Ashley? helped me fix the issue with Samsung. Will definitely be recommending RS in the future! Thank you
March 2023 by Frances Valdes
We've used Richer Sounds alot over the years and they have always been very helpful, and given us a good price. Our latest experience shows just how amazing they are. In particular Rosy.Rosy's exceptional knowledge and helpfulness solved a problem others had failed to even understand, let alone offer a workable solution for. (it concerned the TV set up for my disabled, partially sighted, hard of hearing mother). We can't thank her and Richer Sounds enough.
March 2023 by Samuel Awolaja
Really helpful staff. Friendly and all led by a very competent manager. I visited the shop recently with very specific ideas and requirements. With the help of the manager and staff not only did I find the Power amplifier that I wanted which incidentally will arrive soon. I also came away with a centre speaker that fits all my requirements. This was delivered this morning less than 24 hours after placing the order. Excellent service. Will definately return to the Brighton store for my future audio visual purchases.
February 2023 by john white
I bought my first stereo at Richer Sounds. Twenty years later I have not bought a single piece of audio equipment anywhere else.If there was a gold standard for customer service Richer Sounds would set it.Damien and the team at the Brighton branch have been helping me manage a technical challenge over the last few weeks and they have been absolutely faultless. From diagnosing what was wrong, to helping me explore solutions, to ultimately sourcing and tracing delivery of the part I needed they've been right there.If only the rest of the retail world worked like this life would be a much better place.Thank you Damien and team; I'll be a customer for life.
February 2023 by Andrew Chapman
Great service from Toby when I purchased some new equipment from the Brighton store on Saturday. Really appreciate the time Tony took to explain the options available. Highly recommend.
February 2023 by Iain Robinson
The guys that work here make it fantastic. Very knowledgable, super friendly. The best service I have ever received from any shop..
February 2023 by Henri Sheaff
Just wanted to say thank you so much for everyone's help at richer sounds today. Ordered a 65 inch ambient back-lit phillips TV last week to be ordered in for collection. Wanted it on the day, but they could get it to me quicker than anyone else, and also with a 6 year guarantee instead of the standard 2 year manufacturers from other retailers. Special shout out to Geoff for his advise over the phone to not go for the 70 inch version due the size of car I had, and a HUGE thank you to Jay for going out of his way to drag it up to my car, taking the time to unbox it and slide it into place with only a centimeter to spare. Customer service at its finest lads, you've just acquired a customer for life ??
February 2023 by Jacquel Runnalls
I've used Richer Sounds over many years and Toby from Brighton reminded me why. He was so helpful, responsive and friendly and nothing was too much bother. Thankyou Toby, they're lucky to have you.? Jacquel