The customer service here is terrible, we had a very time consuming, frustrating and useless experience trying to return two items we’ve ordered in store last weekend. The reason for returning was that the chests of drawers we ordered (only seen online) that were meant to be nice dark wood were actually horribly painted... read full comment
February 2023
Ordered a sofa in store, was told it would be 4 week delivery. Two hours later had a call from the store assistant who said she ordered the wrong sofa but has amended it so to ignore the emails and it would still be delivered on the same date. 4 weeks passed and we had a delivery date for our order, we sold our sofa awaiting... read full comment
October 2022
Absolutely appalling customer service!I waited for 15 minutes at the till with just one customer in front of me and the store was very quiet. Once the lady had been served the worker then decide to abandon the till and not tell us where we she was going or apologise for the delay. Confused as to where the woman had gone... read full comment