March 2024 by Kathleen Cheng
Fuel not operating,Machine not working, no receiptThe staff is not helpfulAwful
March 2024 by Elizabeth Mullins
Visited last thursday evening after work, to get an antiseptic cream for my son. There wasn?t any on the shelf , so I went to pharmacy to ask. The pharmacist and assistant ignored me for a good 5 minutes before the pharmacist looked up and said ?we?re closed, we want to go home.? And switched the lights off. It?s was still only 20:55hrs and they were due to close at 21:00hrs. I have nursed for 35yrs and I?ve never come across such bad customer service and bad manners in health care. Shame on you pharmacy , I?m still trying to find a way of putting in an official complaint. Tescos obviously tries to avoid these!
February 2024 by Jeremy Piggott
Had an issue with a member of staff.Tried calling to make a complaint, there is no option for this on the phone, nothing to be found on the website either.Went back in to customer services to air my grievance. I asked for a formal way to make a complaint to be told the details are at the bottom of the receipt.The expectation that I pay to make a complaint is disgusting and shows their attitude to customers.
February 2024 by Ian Smith
Thank you to the pharmacy staff for your help yesterday, taking the time to answer my question regarding the ingredients in my sons medication and giving me a clear understanding.If only the Poundbury chemist was more helpful,..as I received a reply "I don't know" as she walked away...leaving me feeling very angry and then having to seek help from another pharmacy.
February 2024 by Bert harris
Nice and clean and well stocked shelves.
December 2023 by Gyles Brown
Best shop, great staff. Loses one star for not having a 'Jags only' section of the carpark. They should look into it...
December 2023 by Jason Morgan
Miserable woman on self checkout today 19 dec. We bought our shopping and a bottle of gin. She proceded to make the guy ID us. Bear in mind I'm nearly 40. I haven't carried ID around for 10+years. The girl I'm with shows her ID. She is 30. Still refuses to serve us. I offer to show her all the documents I keep on my phone. Passport. Driving license. "Not good enough am I stupid or something?"Proceeds to talk to me like I'm a complete moron.Won't be back here.
November 2023 by Midge
Wow staff are completely rude, abrupt and not at all friendly. They seriously lack any customer service skills and have no idea how to speak to customers... without us they would not have a job. Management are just as aloof when it comes to service skills. I heard staff gossiping about a customer... they were completely brazen about it....talking so all other people could hear what they were saying and then laughing about their own nastyness. One member of staff said Haha that's why they dont let me work on shop floor.... like its some great joke to be rude to customers.This is obviously the type of culture we live in... Well, I shall be boycotting this branch and will tell my friends and family to do the same.
November 2023 by Sally Thorndale
Nipped into tesco for a few bits!! I asked one assistant where a particular item was. She replied "yeah" when I first spoke to her to ask for help, and another lady on the till area said "there's a till at the end" when we were queuing to pay. Both ladies were extremely abrupt which was totally uncalled for! Not usual customer service for tesco. Maybe overworked or short staffed, but that's not my problem!!! Disappointing tesco!!!
October 2023 by Elizabeth Tonks
Good selection of items with courteous, helpful staff.
October 2023 by Hannah White
Very unhelpful manager. I was unable to return a product within 30 days due problems with my car. I called Tesco Customer Services who said that as it was only one day over the store manager may be happy to return it. They refused to help. I use them every week for online delivery so will be looking elsewhere now.
October 2023 by Adam Slade
Awfull customer service skill shouting across shop ?
July 2023 by Angie Slater
Easy access loads of parking. Well maintained store. Good stocked shelves.
June 2023 by robbob tomps
As shopping experiences go, it's not too shabby. You won't get everything on your shopping list because there are always products unavailable. Staff are accommodating and polite, and I've never encountered a problem. The biggest issue with Dorchester tesco, is it's lack of competition in the supermarket world. Therefore, they don't try too hard to please the customer. If you don't like it, you have to travel 9 miles to the next town. Not everyone has the time or ability to do this. If Asda, Sainsbury or Morrison rock up in Dorchester, Tesco would have to up their game!!
June 2023 by Victoria Carr
Beware.?! Always get a receipt I purchased only a Daily Mail (£1) at the tobacco counter today with my debit card and when I checked my bank statement I had been debited £9.55. Impossible to get through to branch. Disgraceful.