March 2024 by Fabien Barrow-Blanken
Staff was lovely, good service
February 2024 by Molls M
Last week we posted a few parcels , we were told that we had chosen the wrong size ( our mistake but it happens) but we felt like we had done something really wrong by the lady ( short hair blonde and glasses?) that served us. She then proceeded to not offer us any advice on what to do or what size it should be which isnt good customer service . We went again today and had a different lady who was much friendlier and even tried to make the parcel smaller so it would be a large letter, she had much better customer service skills. The other woman should learn or train from this lady. Thank you :)
February 2024 by Queen T
Unbelievable service from the usual suspect judging by all the other reviews on here ! The short haired woman ! What on earth is wrong with the management via the fact she has a job still ! I will be thoroughly ringing through to head office to make an extra complaint ! Never encountered such rudeness in any post office or shop ever for that matter ! This post office is an absolute joke !
February 2024 by Arjun Mohan
Friendly atmosphere
December 2023 by Swanage Post Office
5* post office
December 2023 by Christopher Deane
Poor experience yesterday, the wife and i went to purchase an international driving license.The lady could not have been less helpful if she tried. She refused to offer any guidance and instead told us to go away, look online and do some research before coming back. She advised she couldn't help as we'd hold her responsible if she provided wrong advice when all she needed to do was refer to a sheet for a country code!We drove straight to Weymouth post office where the lady was lovely and couldn't have been any more accommodating and was as shocked as we were at the service received in Dorchester. We wont be back.
December 2023 by James Whitworth
Awful customer service, would highly recommend you don?t go here. Rude and condescending. Also cheaper to do parcels with yodel down the road!
November 2023 by Poly Fina
I recently had an extremely disappointing and frustrating experience at this post office, which left me feeling incredibly dissatisfied with their level of service. It is with a heavy heart that I share this review, as I have always held the post office in high regard for their essential services. Unfortunately, this particular visit left me questioning the efficiency and competence of the staff.One of the staff's demeanor was far from welcoming. Instead of greeting customers with a friendly and helpful attitude, I encountered an indifferent and disinterested woman (Short hair, as far as I can remember she has small tattoo on her wrist). It felt as though interrupting her work was an inconvenience. The lack of empathy and basic customer service skills left me feeling undervalued and frustrated.I was reading the reviews here and it seems like we're referring to the same woman. I hope that my feedback provides valuable insights for the post office management to address these issues promptly and to improve the overall customer experience.
October 2023 by Shorty 1
I would like to say a massive well done to all the staff in this Post Office. They work extremely hard under trying times. The knowledge they have about so many things is amazing. I think people who have posted negative comments still think the PO is all about putting stamps on letters. It is so much more, more than most retail companies. There work load has increased so much over the years, with banks closing they are busier than ever. But they continue to do there best. People say they are grumpy they aren't, give them some slack they are stressed and exhausted and receive abuse from customers everyday on things totally out of there there control. These people are only human. Be kind. I also want to commend them on there appearance alway smart and I love coming in to see the beautiful nails, and pixie hair cuts. Keep up the good work.
October 2023 by Sole to Soul
I always get good service from this post office, but not today. This review is for the staff (woman with short hair, long nails and heavy make-up) who was rude to me, I'm sure it's the same woman that other reviewers have mentioned. Condescending tone, never smile and never says thank you. There's only 2 of them this afternoon 29/9/23 and if you're facing the counter she's the one on the right.
September 2023 by Phil Telling
Always busy, be patient.
May 2023 by kevin wilson
Having used the services provided by the staff in this office , I have nothing but praise for them .From arranging passports , foreign currency and general services, I have never been disappointed.
February 2023 by Megan
Always had excellent customer service from all members of staff. Always polite and very helpful!
February 2023 by Jordans Jewellers
It has taken me too long to write this review. I have always found the staff (all of the staff!) at this post office to be welcoming and helpful. It is a very busy post office most of the time but I always get a nice greeting and a smile. They are efficient and professional and friendly. It has taken me too long to say Thank You!
February 2023 by Sandy Jordan
I have recently been to my local post office to collect and later exchange some travel money. I found the 2 ladies on the money counter to be extremely helpful and I was given what turned out to be excellent advice regarding the breakdown of currency I would need. Both are very approachable and were able to answer all of my questions. I would definitely recommend this service to my friends and family.
