I was waiting outside Natiowide to the side of the bank to make sure I was in the queue ready to be served at 9 to then get back to work as early as possible. The lady who opened the door looked puzzled and cross, and she asked me to move even more to the side, which I politely said yes of course to, and I just let her... read full comment
February 2024
Tried to set up a bank account as I have an LPA spent nearly 40 minutes in branch to be told they needed something with his name and the care home on to which I didn't think I had anything so phoned the home to ask them to send a letter when I got back I found letters with his name and the care home so went back for a further... read full comment
November 2023
Good customer service, lady came & asked if there was anything she could do or did I need to go to the counter staff.
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
