Had to go to a branch to ID myself. My gold card was supposed to be activated.Was told all would work now. Card was not activated and there was no record of my Identification in perdon ehen I called customer service later in the evening.
June 2023
Never had a problem with them or any of their staff, I just really wish that they were back in Bideford. I personally don't like using apps, and it would be nice to have the option in our local community to walk to and see a human being.
May 2023
This is NOT A full service branch , just machines!!!
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
