February 2024 by Marie Nolan
Matt and staff always friendly and helpful
February 2024 by Visit Cumbria
I've been going along with everyone else praising Allison's chemist and agreeing with the 'use it or lose it' stance. HOWEVER - after decades of being loyal customer I recently had cause to ask to return a just-opened and unused blood pressure monitor (bought 2 days previously from Allison's) because the cuff didn't fit. This monitor had been sold from off the shelf BEHIND the counter and put into a bag before being passed to me. I didn't know there were different sized cuffs. I wasn't given the opportunity to read the box or the instructions. The pharmacist's response was that I couldn't have my money back as it wasn't their job to advise that cuff sizes could be different. Wow, you really don't know what a store is really like until you have cause to ask (extremely politely) for reasonable customer service. I can afford to lose the £25 I paid and buy another on next day delivery from Amazon for £16.79. And obviously Allison's can afford to lose another customer. Because Boot's does a very reasonable service too.In reply to Allison's reply to my review. 1. I did not threaten a BAD review, I told you that I was suffering from hypertension and had no desire to further increase my blood pressure, I would just leave an HONEST review. Very different! It was you who assumed it would be a bad review - I wonder why? 2. There was no seal on the box when I opened it. 3. It was not used - I told you this very clearly - it was merely opened. 4. I was not offered the box to read in the shop - and if I had been I would not have been able to read it as I need different glasses to do so. 5. From the very start of our telephone conversation today you were not listening to me, just spouting off trying to fob off a customer. 6. You (the person I spoke to on the telephone today) didn't even serve me on the 30th of January, you weren't visible in the shop. All I did was as for an exchange or refund. That's a pretty common and reasonable expectation for an unused product. And now you come on here trying to wriggle out of my extremely honest review and lying about the sale and our conversation. For you it's all just about money isn't it? For a measly £25. Really? Really??(Oh, and I'm buying a different brand for £16.79 because it has BETTER reviews on Amazon than the brand you sell. But thanks for letting everyone know they can get next-day delivery with 30 days returns guaranteed for £3 less than you sell the same branded product for - with no returns and an unpleasant consumer experience.)
November 2023 by Ruth Bober
Very helpful and friendly, sorting stuff out much quicker than other pharmacies
October 2023 by Michael Graham
A small locally owned Chemist and Pharmacy. They also offer vaccination services for the NHS covid and flu programme either in store or at another local location depending on the day of the week.A good range of interesting gift products stocked as well.Staff are always friendly and helpful. Well worth a visit.
September 2023 by Vicki Temple
Fabulous service, with such wonderful, helpful staff. Really efficient at getting prescriptions sorted and a great selection of gifts too. Highly recommended
August 2023 by David Hodgson
Breath of fresh air... moved from Castlegate, couldn't be happier...
May 2023 by patrick Sharman
Great service today as the super team got a much needed prescription to me thank you. A great asset to our town
December 2022 by Kevin Holliday
Very efficient service and freindly. Made youvat ease when getting the covid jab
October 2022 by Fiona Miller
Always helpful and lovely caring service for my elderly mother's prescriptions.
October 2022 by P Heap
Excellent chemist best in town.
October 2022 by Melanie Bancroft
Always helpful and friendly , lovely staff nothings ever to much trouble.
October 2022 by Bernard Ainley
Excellent service as usual.
August 2022 by Paul
Excellent service andVery pleased.Would highly recommend
January 2022 by Leanne Pettit
Managed to get my son a walk-in booster jab yesterday before he heads back to university- in and out in less than 5 minutes, all the lovely staff were brilliant, thank you soooo much
October 2021 by Brian Jenkinson
Well done to Nat and his helpers at The Globe very slick operation
