March 2024 by Moira Mcguinness
Sarah from the Carlisle office was so helpful and understanding. At short notice and due to illness we had to request our dates be changed to our holiday. Sarah was understanding, patient and helpful. She is a credit to Tui.
February 2024 by Anne Pattinson
Excellent service and help. Sarah went to a lot of trouble to sort out a problem for me. Well done sarah
February 2024 by Sue Ball
Sarah from the Carlisle TUI office has just been amazing, Sarah has worked so hard. Due to a sudden illness of one of our party We thought we would have to go without that person and I cannot tell you how upsetting this was for us all. Sarah has gone above and beyond to get our holiday amended. I cannot tell you how happy this has made us all. We can all still celebrate the 60th Birthdays and have a fantastic time, all be it a bit later in the year. Thank you so so Much Sarah from us all.
February 2024 by Gail Pagan
Just booked our wedding in Cyprus here . Sarah our travel advisor could not have been more helpful and helped us to find the perfect location and best prices. Heartily recommend!
February 2024 by Rebecca Simone
Fantastic shop, very friendly staff :)
February 2024 by Susan Evans
Booked our holiday to Corfu today. Kirsty was lovely she was reassuring and helpful and made it easy at each step.
February 2024 by Chloe Gavin
Demi at TUI Carlisle was my travel agent and she was absolutely exceptional at helping me book my first summer holiday with my 3 year old daughter. I couldn?t have asked for a better travel agent, Demi completely took the stress of booking a holiday away and quite literally organised the whole holiday for me down to every single detail that I would not have thought of on my own. She really was a guardian angel to me and is a credit to her team and the company. Demi made the whole experience of booking a holiday really enjoyable with her fantastic personality. She is super friendly and really funny as well as an absolute expert at her job. Demi has a foundation of knowledge about travelling which was particularly helpful when deciding on a destination, she was so thorough when explaining and showing me everything and she really did bring the whole holiday to life with her explanations. I left TUI with a big smile and feeling so excited for our holiday and definitely feeling very organised which is especially important to me. She ticked everything and more off my list, I can?t thank you enough Demi!
February 2024 by Olga Horsey
Just booked another fantastic holiday with Tui Carlisle Store.Had brilliant customer service from lovely Sue again? She is the best travel agent I have ever had the pleasure of dealing with. She pays attention to every detail, nothing too much trouble.Wouldn't go anywhere else when booking a holiday
February 2024 by Jenna Mulvey
Rebecca was really helpful and patient whilst finding our holiday. She was really knowledgeable and the whole team and shop were so friendly and professional. We wouldn't go anywhere else , thanks for your help as always.
January 2024 by Amanda Bench
Huge thanks to Kirsty at TUI Carlisle for booking our trip to Lapland ?? Amazing customer service, will definitely recommend, thanks a million!
January 2024 by Nicola Eland
Thank you Alice at the Carlisle store for your help and knowledge, we called in the shop today just to get some info and prices, walked away not long after with a cruise booked, Alice was very helpful ?
January 2024 by David Green
Well I just can't say enough praise about this terrific branch of TUI whom it is a delight to book holiday's direct with . All the staff look happy and helpful to assist.A special thanks to Kirsty who has taken my bookings and not only exudes service with a smile, but very knowledgeable in the job with advice.Many thanks to all for the exceptional service and will be back for my next booking. Dave
December 2023 by wilma caton
Excellent service from sue at the Carlisle branch thank you for your help
December 2023 by Gemma Irving
Excellent service from Sarah at the TUI Carlisle Store. She was very friendly, knowledgeable and efficient! We would highly recommend her to friends and family and wouldn't hesitate to book another holiday with her in the future. Thank you, Sarah.
November 2023 by David colborn
I cannot fault the service that I have received in the Tui Carlisle Store. Friendly, knowledgeable, efficient and helpful with a good slice of humour thrown in!! Many thanks to Ashleigh and Alice for their help and indeed patience with a technological dinosaur like me (my description of myself I hasten to add - not theirs!). Thoroughly reccomend and most certainly won't hesitate to visit the store again.
