October 2023 by Geoff Bulman
I have bought & sold several TV?s over the years with the Sony centre. I always deal with Dave Harris he knows what I want even when I don?t know myself. Best electronics business in the town.
March 2023 by Charles Craven
Bought a Sony TV from Sony Centre Carlisle in 2021. Couple of weeks ago due to a panel fault a white line appeared on my screen and wouldn?t disappear. Following this I contacted the centre and within a couple of weeks a replacement was delivered and installed. Excellent customer service from start to finish
March 2023 by Lee Rielly
Always a good experience in the Sony centre at Carlisle.My first visit was when I was in the market for a Sony 70-200 GM, I was served by David who was more than helpful and couldn?t do enough for me.Today?s visit was no different, I went into the shop to explore options for flash guns and David showed me a few of the options they had in stock, I ended up going for one that was a tad over my budget but David managed to get me a better price on the flash that they had in store to help me out.I?ll always come here for any Sony products I want/need in the future? next on my list is a 24-70 lens but I?ll have to wait a few months to save some pennies first!The service is second to none and the product range they have in store is brilliant, from camera equipment to tvs and everything in between.
January 2023 by Lee Hodgess
My partner hates this shop, but I love it. I have had a few orders from here and will not stop using them great service and great people. Thank you as always and a special mention for Dave who has been incredible over the last couple years. 5* service highly recommend.
January 2023 by Allan Law
Purchased a Sony 35mm 1.4 GM on Wednesday and it was on my doorstep on Thursday. Brilliant customer service from Grier.
December 2022 by mac lewis
online service, somebody named harry.really nice and helpful. definitely up there in the customer service experiences ive had. appreciate the help.
November 2022 by alison fish
I bought my Sony TV from here in 2018 with a 5 year guarantee. A couple of weeks ago our remote stopped controlling the TV. I contacted Sony centre Carlisle and they arranged for Sony to send a replacement remote directly to me. It arrived in 4 days. It didn?t solve the problem so I contacted Carlisle again and they started a warranty claim for me with Sony. Sony have since sent a repair man out and he?s fixed the remote receiver in the TV and the motherboard. Excellent service from Sony centre Carlisle. Thank you
October 2022 by Elizabeth Hawksworth
Always impressed and happy with the superb service we have received from Grier and his staff. Always willing to help and only ever a phone call away. A real business with real old fashioned customer care and service. *****
July 2022 by Jack Robert Nixon
Amazing service from start to finish.After some interactions with David he quickly was able get resolve my issues and help me source a product.I would absolutely recommend this place, the team are great.
June 2022 by Tom Clarke
Fantastic service, particularly from Kevin the delivery driver who was extremely helpful - highly recommend
March 2022 by lynne mellstrom
One of the few Sony centres left in the UK! Staff are knowledgeable about all the range of goods and are helpful. Part of the store is accessible for wheelchairs and prams. There could be limited parting is required.
February 2022 by Siobhan Jersey2
Absolutely impeccable customer service, friendly, knowledgeable and I am gobsmacked at how quickly the items arrived.
January 2022 by Bruce Harris
Fantastic serviceTV broke down after 3/4 years but still under warranty. Not a problem spoke to someone in the shop later that afternoon someone came round and took the TV and left a loan set in the mean time. After a week or so the TV could not be fixed so they turned up with a new replacement. Great staffThank you all at Carlisle Sony Centre.Merry Christmas
November 2021 by Amit Poni
I purchased an A90J | BRAVIA XR | MASTER Series| 4K OLED TV from the Carlisle store Nov 2021. Absolutely fantastic customer service from Harry who was exceptional throughout the engagement. Sony is a 5 star reliable quality brand which is head & shoulders above the rest. Absolutely thrilled with the product!!!! I am undoubtedly a lifelong Sony fan.....unmatchable brand.
October 2021 by Shen Yap
My first ever review and compelled to do so by David's amazing customer service. Ordered the Sony HT-A9 and SW5 and had to cancel due to long lead time. He called me back less than 10 minutes later to say he found a new unit by re-allocating from a customer who didn't need his order immediately. Top service!! Well done David. You are an asset to your organisation.
