October 2023 by Ailsa Taylor
I missed a delivery yesterday and didn't here the doorbell this morning. After telephoning to ask if I could collect it and what time the office shut on a Saturday the CSO said the office would be closed before the postlady finished her rounds so he would telephone and ask if she could swing round on her way back. Fabulous service and very grateful as the package contained a birthday present needed for today!
October 2023 by carl carl
Only open to collect missed parcels from 8am-10am on a Monday, with wrong hours advertised on Google that were only updated 9 weeks ago, for the rest of the week it's 8am to 10am and 4pm to 6pm...for a city of 100k people?? Useless to most customers... they'll close within a decade, thsyret already overpriced for mail delivery and not the best at that either. Another courier will take them over and mallet every staff member for cheaper labour.
September 2023 by kim kerr
Why don't you update your opening times on Google search. There is no mention that you are only open to the public 8amto 10am and then not open again until 4pm to 6pm. There are no opening times on the cards you pop through the door, but there again you are probably all working from home and we must do it all ourselves..... even the older pensioners who often don't have a computer.. Not good customer service many wasted journeys by the public but that won't bother you.
September 2023 by Marina Godin
It?s funny how the post office enjoy striking for more money but they keep working less and less hours!?All I want to do is pick up my parcel and it?s been 3 days now ?
August 2023 by Dalma Bereczki
Service is good. BUT, provide the correct opening hours online as well!! (seems this is a common issue with most of the delivery and post offices..)
May 2023 by Carol Fearn
Under the new delivery system, this parcel on the 2nd attempt of delivery, the parcel was left on the doorstep. Not a good service.
March 2023 by raymond hodgson
Shocking service payed for a collection to deliver down country postman lied 1st day saying he come and no one in when i looked on my camera he didnt even come to my house he walked straight past so reported him and told wont happen again so rebooked next day collection guess wht same postman delivers mail this time but doesnt knock for parcel so i go out shout on him give him the parcel now next morning i receive email we can collect your item so now im having to chase up where my item has gone total joke how can royal mail have these type of people working for thm he lied so should be sackrd and put on the dole ill be going down with videos of this liar of a postman
January 2023 by Purple Controller
Website and store sign all say open untill 6pm yet the place is closed 5 hours early and staff all gone home, no sign of anything to say they've closed early or anything. Absolutely useless and awful service, especially so close to Christmas.
December 2022 by Suzanne Hogg
Disgusted 2 days running we have been home and delivery says they can't deliver as inaccessible nobody rang th hell or knocked and nobody was around at stated time. Yet 20minuted later a different parcel was delivered
November 2022 by Claire Hodgson
The guys are ways helpful and chatty when I come to drop my parcels off. They always ask how I am and very helpful with postage advise if I need it. Keep up the good work!
October 2022 by Mel Butterworth
Certainly is a place, quick service and not much more. If you have a prepaid label printed at home the staff usually don't make you wait to drop off your parcel which is nice
October 2022 by Frank
Not open at the stated time
September 2022 by Oliver Lindsay
Drivers either seem to come to the door with the 'you're not in' note already prepared and do the lightest knock. Or they ignore the parcel instructions you put on their own site to leave it in a safe space.
July 2022 by gary macdonald
Guy this morning was more than helpfully with a parcel that had wrong address on
July 2022 by henry samuels
The Royal mail of Carlisle are good service they look up to my letterBox I get a great service o?clock then leave and have recently to shut the gate so my dog wouldn?t get out or cat I can?t find nothing wrong about them beautiful people
