March 2024 by Juliet Johnston
No praise is enough for Alan and Lucas from the O2 shop in The Lanes, Carlisle .We went in this morning after our elderly neighbour was wrongly sold an upgraded package by Virgin Media's online sales. Alan and Lucas were brilliant, spending over an hour sorting out her contract. What a contrast to the unhelpful Virgin Media helpline, who didn't listen at all. Thank you, guys.
February 2024 by Leszek Kozak
Approx
February 2024 by Lily Armstrong
Absolutely disgusting service mobile been disconnected when bill has been payed been trying to speak to real person for 4 hours keep getting robots or foreign people who can?t understand what I?m saying or there saying then they hang up . Paying a monthly contract for a phone I can?t make calls or texts off & can?t receive calls or texts deffo won?t be using o2 next time !! Ridiculous ?
November 2023 by Ian
Helpful and friendly staff
October 2023 by Joe White
Sort of helped me out with a problem, the shop staff, customer services that's another thing totally, not that great when you phone them as they are based in India and can be very hard to understand what they trying to say and also trying to understand what I'm trying to say, me having a Scots accent, not very well recommended
September 2023 by Aracely CIRUJANO DE LA FUENTE
My review is for O2 and not for the shop! In fact, THEY ARE VERY HELPFUL! ...Worst Customer Service ever! Don't go with them! If you phone them with a problem they put you on hold and after half an hour they hang up on you! It's the same always! In Spain , O2 is a great company, shame on UK O2 Customer Service! ... you won't be able to put a complaint! ....BIG FAT 0 for them!
August 2023 by Ron Tinson
What is the point of a phone shop that does not answer the phone!
July 2023 by Jackie Mccormick
Really friendly and very helpful.
July 2023 by Joao Guedes
Very profissional and helpful. Alan top guy ?
June 2023 by Peterl Gutteridge
Very efficient with very knowledgable assistants.
June 2023 by Pamela Johnson
Always very helpful staff
May 2023 by Helen Haggart
Very disappointed. Been with O2 since the start, due to sales person showing total lack of interest and yawning when speaking to us, we walked out and went down street to a competitor who's salesperson was interested in us and very helpful.
April 2023 by Janet Crabbe
Went in O2 Carlisle to up grade my contract.Went in and was asked my deatails then told to take a seat.There was a member of staff sat with a customer. Two staff stood at the till just chatting. A third member of staff joined them. A good 10 mins later someone came to assist us!The staff went through my details only to advise my contract was on a new system & I could either go to Workington or ring up, but he couldnt do anything.Just a waste of 10 minutes while staff chatted. Not very good customer service.
April 2023 by Steve Jolly
The usual 02 shop, well placed in the town centre.Helpful staff.
March 2023 by Jayne Vanleer
Found the staff there very friendly and helpful.