November 2023 by Craig Holliday
Excellent friendly service and knowledge or products. The gentleman who helped me on the counter went out of his way to help and answer questions. I think he was called William
October 2023 by Beverley Dixon
Out of all the handles in all of More, still couldn't find what I was looking for - had the design but not the colour, or vice versa.
September 2023 by TM
Incredibly helpful and knowledgeable staff. Good range. Highly recommended.
August 2023 by Stewart Richardson
Nicely laid out store and ok amount of parking right outside the store. Staff in the central desk were happy to help with my queries.
March 2023 by Hilary Gordon
I was looking for carry handles for a painted Chinese box. On both visits, staff were really helpful and ordered what I needed, even though the cost was under £3. Plus, the shop stocks all manner of interesting stuff! Highly recommend a visit.
January 2023 by Neil Duncanson
Didn't make a purchase on this occasion. But a lot of time was spent looking at my problem and I was given good advice
December 2022 by Alaister Traill
Great shop, will go the extra mile to find what you need
December 2022 by Keith Jones
What an absolute crock of s&@: supplier they cowboys are. We placed an order for 60 handle with two to three weeks lead time coming from Germany. After four weeks we chased up the order only to be told the handle was discontinued. They never bothered to tell us bearing in mind we have paid in advance so they have our money. Would they have ever told us if we had not chased it up?So we picked an alternative handle with a 3 to 4 days delivery so I he kitchen fitters can progress. Guess what? They can?t deliver due to supply issues. No help to us and again we had to chase they never let us know. What a shambolic company. We finally found the same handle somewhere else local the was 20% cheaper with next day delivery. Be aware they are absolutely shocking ??
December 2022 by V Lacey
Item ordered on the 26th November, specifically as they promised 1-2 working day delivery.3 working days later, despite repeated attempts to contact them, I have heard nothing about the order (or that there would be a delay due to postal strikes, which is understandable). Just complete silence and no product, despite their website promises.The project is now held up....Unimpressed.
December 2022 by AE M
I placed an order on 10/11 for a Next Day delivery (appreciate it was late on Thursday so expected it on Monday) for Alexander and Wilks knobs and cup handles. No sight of the order on Monday so called customer service on Tuesday. Was told that the handles were in stock but the knobs weren't; however, they were already 'somewhere in the country' awaiting delivery to the warehouse. I was promised that the handles would be posted straight away and the knobs as soon as. A week later (22/11), I chased the order again. The customer service representative said that they had NO record of my conversation the week before, nothing was posted and there was actually a two weeks delay for the knobs. I was, again, promised that the handles would be posted the same day (which this time they were and received them the next day) but I requested a refund for the knobs and followed up by email - received a response that it was processed. On 30/11 I had to contact them again as no refund was received and I also notified PayPal of this - the refund was finally completed. So it took 20 days from the initial order, contacting customer service myself and needing to report to PayPal. They should really receive one star but the staff were pleasant and I received at least some part of the order. Would be great if I were informed of the items not being in stock and given a timeline for the deliveries. Poor record keeping and not following on promises (to post) also didn't help!
July 2022 by Alan Holland
Great selection and incredibly helpful staff. Also additional good quality DIY sundries.
June 2022 by Ian Ferguson
Brilliant and helpful staff. All of them. All are very knowledgeable. Proper old school hardware shop in a modern environment. I've been coming here for a while now and don't go anywhere else.If they haven't got it in stock,which is very rare, then they can get it in for the next day.It's ran how you would expect a quality store to be ran. I work all round Cumbria but get everything I need from here.Can't thank them enough really.
February 2022 by Stephen Butt
I was delighted with the quality of the handles which arrived much faster than the estimated delivery time. One handle had a flaw so I sent a photo to the office and a replacement arrived the following day. Great service.
December 2021 by holly davies
Long delivery wait without warning or any updates. A few weeks after my order I wondered where my items were so e-mailed and was told that one was out of stock and this was holding my delivery up. I requested that the item that was in stock was sent out so I at least had one of the two items. I was told I needed to pay a further delivery cost to have this sent. I found this strange as I firstly had to chase up my items and would have appreciated an update or call before having to do so, and secondly since I had already paid for delivery and this issue was an issue on their side I felt this should have been covered by them. After a further weeks wait, I called and got through to a different person whom I was e-mailing and they said they would send the item that was in stock out to me. I was thankful for this, but again a week passed with no contact and I called to check on the status. It actually hadn't been sent out to me. So the person I got through to said they would send it out. That item finally arrived and I was told that the item I was waiting on would be with me by the end of month. This didn't happen and again I received no update or communication to advise me of this further delay. I e-mailed again and was then told that the item was still not in stock and the delay was going to be another 3 weeks at least. No solution or alternative offered. I hate to leave bad reviews but this really has been a bad experience, and actually continues to be a bad experience.
December 2021 by Alistair McMillan
First handle arrived very quickly after ordering, when I went to fit it the screw snapped inside the handle meaning I was unable to fit it, called up and they sent a new handle out which arrived with in 2 days. Great customer service!!!