November 2023 by Benjamin
Used many car washes. The worker was really rude for no reason.
October 2023 by Diane Johnston
Paid £6 for the 'Pumpkin' foam wash - car not properly cleaned - see photo's - emailed IMO and told because I paid cash and didn't have a receipt they would not refund me. Took it through the cheaper wash at Tesco's and it came out perfect - Lesson Learned - don't waste your money at IMO - In My Opinion!!!
October 2023 by Carl 15
Very rude attitude from the attendant. Shouting at me to not press the brake, but then shouts at me to put it in neutral. Clearly he doesn?t understand how an automatic works as you have to press the brake to engage neutral. Won?t be going back that?s for sure.
October 2023 by yaman Alshamari
This really Best car wash in Carlisle and nice people who working there I will sand every one of my family to this Car wash and say thank you to Guy mohammad
October 2023 by Yaman Mohmad
Nice Car wash like nice people I will tell everyone one Choose the best for your car and for yourself
October 2023 by chris Johnson
This nice one you will Find you car Very clean nice Manager mohammad
October 2023 by Tamarae Baker
Disgusting, rude and abrupt attitude from staff member who was working there today. Will never use again!!
August 2023 by Gareth Beale
Always go to this one guy who always there always does a good job and froen
July 2023 by James Dowds
Best car wash in Carlisle! Mohammed and his team provide excellent service!
March 2023 by Claudia Meyer
Very helpful. Prewashed my car nicely and when it had gone through the car wash looked shiny again. Thanks.
February 2023 by Joseph Watters
Fair price and quick but solid clean with lots of different washes available. The IMO app allows prepayments. Can also pay cash/card/contactless. It's an automated track that pulls your car along so remember to leave your handbrake and normal breaks off!
January 2023 by Bobby Arnison
Been dozens of times I only ever had one problem I asked for a pro shield that cost 12.50 which I don?t mind how ever pre wash was very quick and car don?t get dried went back a week later the man said very sorry as the man washed your car was new and he gave me free pro shield wash can?t fault still going now
September 2022 by Kate Rutherford
Cheap car wash but scratched my roof in several places. When I went back the next day, the proprietor denied that it was the car wash that caused the damage - sets of parallel scratches on the roof of the car, exactly where the big blue brushes go when they wash the sides and roof. Customer services for ARC also denied responsibility.Expect this wash to cost £7.99 plus your insurance excess.Service: Car waxing
September 2022 by Francis Morgan
Disgraceful!I asked for a Wash 1 which came to £3. I went through the car wash to find at the other end that my car had not been blow-dried.Confused, I drove back round to the wash entrance area and asked why this was. The car wash worker told me that it was not his problem and that I would have to call customer services.I told him that it was his problem and that he would have to give me a refund because he did not provide me with the service as described. I told him that at the point of taking my money he did not inform me of the issue with the dryer, leading me to believe all was in good working order.He then tried to give me £1 and said that he would have to keep the remaining £2 to cover his costs for the wash; this was followed up by him saying that he had a queue behind me and asked me to move along, reiterating his point of me calling customer services.I turned my engine off and told him that I was not going anywhere until I had a full refund. This prompted him to give me my remaining £2.I then started to leave, but on doing so I informed the driver(s) of the car(s) behind me that the dryer was not working.The car wash worker then began to shout and swear at me, telling me to never come back. I replied that it would be my pleasure to take my custom elsewhere.I informed another driver on my way out of the same and the car wash worker came running over, shouting and swearing, yelling, ?Who do you think you are, stealing my customers?!? and threatening to phone the police. I told him that his actions were on my front and rear dash-cams, pointing them out.The driver of the other car was as equally unimpressed as I was. He told the car wash worker that he was not his customer yet and asked him if he told me about the fault(s) before taking my money. The other car driver also said that this is a regular occurrence.The answer to the question was an angry ?no? from the car wash worker to which I drove away along with the other drivers.
September 2021 by Emma Jane (onefoundseven)
I was so delighted with the service at this car wash. The man was so friendly and professional - he really went above and beyond to make sure we experienced great customer service. I called ahead to check when they closed and even though they were closing in 1 minute, he said he'd stay late so we could visit. His attention to detail in the clean was great and he talked us through the process clearly. We also got a free air freshener because it was our first visit. I'll definitely only be using this car wash from now on. Thank you!
