November 2023 by Jackie Coe
Efficient service. Appreciated the lift into city centre while work was being done.
November 2023 by Stephen Asquith
Great service as always, very professional.
November 2023 by Robin Brown
Excellent service from start to finish. Friendly, knowledgeable and helpful staff.Service: Oil change
November 2023 by Don Starkie
Reception and service staff are always friendly, welcoming and attentive. At my recent visit it was a pleasure to see an "old" friend back in harness! It is always a positive experience visiting Carlisle Audi and a free vehicle check thrown in.Services: Tires
October 2023 by Tom Sowerby
Had my Q5 serviced at Carlisle Audi and it was a good day. Warm and welcoming staff both from sales and service.I was well looked after while I waited for the service to be carried out.Everything was great and the car was washed and vacuumed at the end of the service.I will definitely get the car serviced there next time.A truly good experience
October 2023 by June Mitchell
Great service as my battery was faulty and just out of warranty Carlisle Audi replaced as a good will gesture they even collected my car which was a great help as I had work commitments it came back all washed and valeted. Thank you Carlisle Audi great customer serviceService: Auto battery replacement
October 2023 by Ian Lynch
Very efficient service booking system with reminders sent as the appointment approached. Extremely friendly and helpful service staff.
September 2023 by Martin Deane
Absolutely fantastic customer service, I was very well looked after and so was my car. The work was carried out professionally. Very very satisfied, can't thank you guys enough.Thank you.Services: Air & cabin filter replacement
September 2023 by Paul Webster
Great staff, easy to deal with. Cheers
August 2023 by Chris Sermon
Excellent service from Booking through to Collection, complete with video of my car being checked over, friendly and professional communications. The after service valeting resulted in my car being cleaner than I have ever done it myself. Thank you to all involved.Service: General repairs & maintenance
August 2023 by paul pattinson
Dealership fine as usual.Why when you pay 100k+ for a car and it has a sat nav that you cannot prevent initialising is beyond me and the S3 is the same.Service: General repairs & maintenance
August 2023 by Emma Knights
Helpful and friendly with my service, very responsive to emails
August 2022 by Alan Quayle
The staff at the service desk are great and in general I've always found #audiuk at Kingstown, Carlisle to be very good..... however! Bit disappointed with my last visit for a service. Everything ticked OK apart from I was advised that I needed new tyres but they did not have in stock, which was fine. Booked in with KwikFit to get replaced - on removal I was asked if the car was driving OK as the tracking was off and they showed me the inside edges of both front tyres that were clearly scrubbed to the "second layer of rubber". Called Audi to inform them, they watched the service visit video and acknowledged that the mechanic had not seen this but had ticked that the tracking as OK on the service document. Lets be honest - you pay premium prices for a premium brand and the service should match that. Still waiting for the service manager to contact me..... (and charge me £270 for wheel alignment that costs £59.99 at KwikFit). Kind of glad they didn't have the tyres in stock as if they did, I would have more than likely agreed to have them changed and would now be merrily scrubbing away my new Pirelli P-Zeros!!!Service: Vehicle Inspection
August 2022 by John Troup
A small issue arose with my car and I can't fault the way I was dealt with by Simon and the team at Carlisle Audi. They went above and beyond to get things put right and you can't ask for anything more than that. I would definitely use them again and recommend to others.Service: Auto body & trim replacement
August 2022 by Gordon Conway
Carlisle Audi attends to All Servicing needs for Audi.they provide excellent Customer Service.Staff are attentive and Helpfull I Highly Recommend them
