January 2024 by Mandy Grant
Outstanding service today from Stephen. He dealt with our bereavement queries with compassion, empathy and kindness. He is a credit to the Carlisle branch.
August 2023 by R K
Not an option for 0 stars. Went today to attempt to open an account for our sixteen year old child. They already have a savings account there and parents that bank there also. Was told by a female worker it would be a half hour wait to see somebody. Someone came before this time. A male employee came holding a laptop. I explained what we wished to do. I was told it could not be done there and then. It was eight weeks for an appointment. We were told to do telephone banking. It is okay they said it only took me twenty minutes to open one for my daughter. That's if you can get an appointment. The earliest telephone banking appointment was the 24/8/2023. No wonder branches are closing. I feel sorry for the Dumfries bankers who will find this branch their local bank. My advice bank elsewhere. Our child has seen sense and has an appointment next week in a local branch that isn't Barclays. Not everyone wants to use apps or telephone banking. Customer relations are key which are sadly lacking in this branch. It tells you something the opening and closing times are changing on the 7/8/2023. I am sure it won't be long before this branch closes.
July 2023 by Edward Mullock
Tom was exceptionally helpful.
May 2023 by Dena Corden-LePetit
We visited today whilst in the area and needed support with an existing account. It really appears to be too much effort for any staff to actually turn a computer on and help. We were told it would be quicker to ring the helpline than wait. Very disappointing.
April 2023 by SAJAN THOMAS
We will not get early appointment in any kind of situation. I tried to open account via app. For Address verification i tried to took an appointment and they told nearest appointment is after 40 days!!
April 2023 by Susan Ashton
Absolutely disgusted with the so called "service" at Barclays Carlisle today. All I wanted was to order a new cheque book. Last time I tried on the app and phone with no joy.Today ....wait for personal banker or phone!!! I worked at Barclays for almost 20 years and customer service was key in those days. Moving my account tomorrow!!
February 2023 by Ian Waugh
Very pleasant staff but may experience queues to see somebody at peak times e.g. lunchtime
February 2023 by Tobiasz Maciejewski
The worst bank I know!!!! (Not Carlisle depo) I MEAN THE BANKTry to open business account,take them 1 months to reply email.?Now I have business account in different bank,they open my account in 48h
May 2022 by Dawn Mitchell
The photo inside Barclays in Carlisle paints a picture. That being a cold empty room or nothingness. Not a soul in sight. No people no customer service no camaraderie no warmth just a cold hard floor and machines standing to attention around the walls. SO SAD. Barclays need to go back to the way it was. Nothing else will do. They have made such changes that they will lose clients. The staff are next to useless, they are full of mis-information and I've been met with rudeness talking over me, not listening and not prepared to explain anything other than "It has to be paid in using that machine"Even the Staff are repetitive like machines prepared to repeat themselves until they are confident that you've accepted their brief dry answer. "Everything is done by machine now" The counter closes before the Bank closes. The counter is for banking so WHY DOES IT CLOSE HOURS BEFORE THE BANK CLOSES..THEY HAVE NO ANSWER EXCEPT THAT IT IS THE CASE IN EVERY BARCLAYS BRANCH NOW....
May 2022 by vasil ilov
More than 20 min on queue. Only 2 customers gone true the till. What a disappointment
December 2021 by Alison Armstrong
Customer service really none existing I had to approach lady on desk in corner no one about stood over 10 min to get help on how to pay something at counter that doesn't exist anymore all numbers machines poor old lady wouldn't have clue where to start not Customer friendly won't be transferring my Cumberland account to theses lot
July 2021 by Colin Ramsay
Absolute clowns. I want to apply for a loan but can't because they took down my company details wrong. Its been nearly 2 weeks and still not sorted. Zero stars would be more apt.
July 2021 by Sheridan Kathawaroo
Visited this branch twice. Both times customer service was excellent - even when they had connection problems with their computer system.
July 2021 by Catherine Rennie-Nash
SHARKLEYS - funding the climate and ecological crisis with its ever increasing financing of the fossil fuel industry - shame on you!
July 2021 by CHARLIE 97
Got help from Liz she was wonderful, best costumer service 10/10
