Booking mess-up on arrival with booking showing for 1 night (we'd booked 2). I'd actually called twice to check the booking was correct, as our 2-night stay was showing as 2 bookings. Both time (when anyone answered!) was told it was fine. Eventually this was resolved, then we were over charged. Noticed as soon as I'd paid... read full comment
September 2023
Basic and poor service Double charged me. Never answer phone (I mean never) 2 weeks, numerous emails, numerous unanswered phone calls and still no refund despite sending bank statements as evidence. I have been promised the Manager would be in touch, it's no been 13 days since the first promise. Theft, pure and simple at... read full comment
August 2023
Dirty room, air-con non functioning, terrible smells. Requested adjoining rooms was given two rooms apart instead. Towels not changed. Complained about smells . Breakfast was poor and basic. Not much choice.
