Never got to interact with them for an extended period, because the banks always bloody shut. Honestly it shuts at 3pm? Feels like an absolute shambles compared to the 5pm of most of the other banks.
June 2023
Website only. No direct chat!!!!
March 2023
Absolutely awful customer service in branch last weekend. Went in to complete a simple name change and they spent 25mins in a back office with all of my ID, only to come out and state they needed more which was totally inaccurate. The staff at the High Wycombe branch are terrible
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.
