April 2023 by Andrea Arkwell
I've been a natwest customer for 34 years and over the years they have gradually reduced their opening times. Now they have also closed my local branch on a Saturday morning! How on earth are people who work supposed to visit their branch when their working day is so short and they are closed on a weekend too? Unbelievable and not helpful to customers needing to visit the branch. After all these years I may need to reconsider who I bank with because of the inconvenience!
February 2023 by Speed Edd
Quick service, friendly staff. Premises are clean
January 2023 by Turk Anjaydee
Nice old building. Opening hours a bit strange.
December 2022 by Martin Rose
Thanks for help and advice, I must echo that about branch in town, and I hope this stays open
August 2022 by modupa kefentse
Comfortable environment, very helpful staff member who was willing and able to help and offer practical advice.
August 2022 by Gytis Varnelis
Coin counter!
August 2021 by Paul Rhodes
Very helpful and personable cashier who had the information at her fingertips and was able to assist us today. A credit to her bank. (Let's hope this branch doesn't go the way of the one in the city centre where customer service has taken a sharp decline).
August 2021 by Lee Robbins
Customer service was fantastic
July 2021 by Caroline Forbes
Brilliant customer service.Very accommodating cashiers, was having trouble trying to pay in a large amount of cash, which I've never done before.Attempted to separate the £20 notes and £10 notes in order to fill in the paying in book but making a hash of it and taking ages. Eventually was told that the cashiers could sort it out, which was done in a manner of minutes.Very sorry I forgot to take down her name but was a very efficient bank teller.In this day and age of banks closing down I pray that it takes a very long time to happen. I must admit I do a lot of online banking, but nothing beats face to face communication.
July 2021 by Jasmine Wilson
Good customer service, but why can't they now open 9am instead of 10am and re-open on Saturdays as it is now several months after the start of the pandemic.
July 2021 by John Harfitt
Good service but atm machines are temperamental
June 2019 by Phil Newman
Got better now than was about 5months ago ..
July 2018 by Rob Scott
Unfortunately Natwest have stupidly closed Hanham branch and not taken any of the cashiers to Kingswood so the cue is out the door. Itâ??s not the staffs fault and I feel sorry for them!!!! Shame on the over paid idiotic People/management who make ridiculous judgments which donâ??t effect them directly.
June 2018 by jay choice
Absolutely useless, blonde cashier in her late 50's. Shocking service.
May 2018 by Ali Roper
Speechless on the service I received today having to wait for a member of staff being assisted by 2 of her colleagues to sort her own personal bank account while another one had no idea what was going on only to be told when I eventually got served that "staff were customers too!" Such a shame this branch is staying open and Hanham closing!